Terms of Service

1. Acceptance of Terms

By accessing and using Divine Mart's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Divine Mart provides an online grocery ordering and delivery service. We offer:

• Online ordering of groceries and household items
• Home delivery services
• Customer support and order tracking
• Account management features

3. User Accounts

To use our services, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Be responsible for all activities under your account

4. Orders and Payment

Order Placement:

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders
• Prices are subject to change without notice
• Minimum order amount: Rs. 500

Payment Terms:

• Payment is required at the time of order placement
• We accept JazzCash, EasyPaisa, and Cash on Delivery
• All prices include applicable taxes
• Delivery charges may apply based on order value and location

5. Delivery Terms

• Delivery times are estimates and may vary
• Someone must be available to receive the delivery
• We may require identification for certain orders
• Delivery is limited to our service areas
• Weather or unforeseen circumstances may affect delivery

6. Returns and Refunds

Our return and refund policy includes:

• Damaged or defective items can be returned within 24 hours
• Fresh produce quality issues must be reported immediately
• Refunds will be processed within 3-5 business days
• Some items may not be eligible for return due to health regulations
• Proof of purchase may be required

7. User Conduct

You agree not to:

• Use the service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Use automated systems to access the service

8. Intellectual Property

All content on this website, including but not limited to:

• Text, graphics, logos, images, and software
• Product descriptions and pricing
• Website design and functionality
• Trademarks and service marks

Are the property of Divine Mart or its licensors and are protected by copyright and other intellectual property laws.

9. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

10. Disclaimers

Divine Mart provides services "as is" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free service
• Accuracy of product information

11. Limitation of Liability

Divine Mart's liability is limited to the maximum extent permitted by law. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for the specific order
• Issues arising from third-party services

12. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters or severe weather
• Government actions or regulations
• Labor disputes or strikes
• Technical failures or cyber attacks
• Supplier or vendor issues

13. Termination

We may terminate or suspend your account and access to our services at any time, with or without cause, including:

• Violation of these terms
• Fraudulent or suspicious activity
• Non-payment of fees
• Abusive behavior toward staff

14. Governing Law

These terms are governed by the laws of Pakistan. Any disputes will be resolved in the courts of Karachi, Pakistan. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

16. Contact Information

If you have questions about these Terms of Service, please contact us: